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Accidents - what to do when an accident occurs

1 in every 8 motorists will be involved in an accident each year. Follow our guide.

Don't leave the scene
You are required by law to give your insurance details to any other parties involved in the accident. If the vehicles are damaged to the extent they cannot be driven, move them off the road if possible.

Call for medical assistance if required
Provide basic first aid but do not move an injured person unless you possess medical or lifesaving expertise.

Call the Police if required
In the event of a serious accident that cannot be resolved, call a law enforcement officer. Give details of any injuries. Record the officers name, badge number and police station details.

Gather Information
Take careful notes of the following.

  • Date and time of the accident
  • Location of the accident
  • Weather and road conditions
  • Direction and speed you and the other parties were going
  • Brief description of how the accident occurred.
  • Other Parties Details including names, addresses and telephone numbers of all occupants of all vehicles involved and any eyewitnesses.
  • License Plate 

If possible take photographs of the scene of the accident. An inexpensive disposable camera can be stored in the glove compartment for this purpose.


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